We generally will send your package within 2-5 business days. Exceptions sometimes happen if we're making a fresh batch or waiting for a fresh ingredient to get to us.

Packages within the USA ship FREE!

International packages with a product total of over $350 ship FREE.  International packages with a product total under $350 ship with a $30 flat rate.

Packages Delayed in Transit

We work with USPS to ship most orders because they are reliable and affordable. However, occasionally packages may be delayed due to a USPS routing mistake or weather conditions. Please allow three weeks for delivery of your package within the US—we've found that even if delayed, these packages will almost always turn up at your door within three weeks. If the package does appear to be lost after three weeks have passed (or after 45 days for international addresses), contact us with your order number, and if we are unable to locate the package, we can arrange for a replacement and return of the shipping fees.

For packages shipped via a private carrier such as UPS, contact the carrier's office directly regarding shipping delays.

Packages Damaged in Transit

Contact us if your items incurred damage in transit. Please include a picture of the problem in your email.

International Orders

Customs fees for international orders are the sole responsibility of the buyer. Items returned for non-payment of customs fees or for any other reason by customs of the destination country will not be refunded.

Note that we are required to include an invoice with each international purchase and also need to declare the authentic cost of each purchased item on the customs form.

If a USPS international package appears to be lost, claims may be filed 45 days after the date of shipment. Please contact us if you do not receive your order within 45 days from the day of shipping.

If a package sent via a private carrier such as DHL or UPS appears to be lost, please contact the private carrier's office in your country to help you locate your package.

Regarding items damaged in transit en route to international destinations, e-mail us.

Due to the very high cost of our ingredients and the labor-intensive and highly time-consuming small-batch, from-scratch production process, in addition to our commitment to fair earnings for our employees, we are unable to offer refunds for orders that are returned or destroyed by foreign customs offices during shipment.

Customers outside the USA are responsible for investigating their local customs restrictions and policies prior to placing an order to ensure successful delivery. While we will make every effort to investigate and assist in clearing orders that have been delayed at customs, and will provide any necessary documentation requested by foreign customs offices, we are unable to refund the cost to the customer of orders that are held or refused at foreign customs offices.

Packages that do not clear customs often take several months to be returned to us, by which point the products may be past their sell-by dates, or they may be destroyed by the customs office due to the prohibitively expensive cost of return shipping. We thank you for your understanding of this policy.

Other Shipping Policies

We reserve the right to refuse fulfilling an order for any reason we might deem necessary. We will promptly issue a full refund on an order we are unable to fill and offer an explanatory note.

USPS does not offer a package rerouting service at this time for 1st Class Mail. For packages returned to us due an error in the customer-provided address, we will charge a 20% restocking fee (25% for international orders) plus the original shipping cost and any return fees incurred by the shipping company, and will refund you for the remaining amount. If you would prefer us to resend the package instead of issuing a refund, we can also invoice you for any additional shipping costs and re-ship the package as soon as payment is received.

We are unable to issue refunds for packages that have been correctly shipped but refused by the customer upon delivery.