Frequently Asked Questions
-
Cellre proudly offers free shipping within the USA on all orders!
-
Yes, we do! International packages with a product total of over $350 ship FREE. International packages with a product total under $350 ship with a $30 flat rate.
-
We generally will send your package within 2-5 business days of the order being placed. Exceptions sometimes happen if we're making a fresh batch or waiting for a fresh ingredient to get to us. Once your order has shipped, you will receive a confirmation email from us with your tracking information.
-
Due to the very high cost of our ingredients and the labor-intensive and highly time-consuming small-batch, from-scratch production process, in addition to our commitment to fair earnings for our employees, we are unable to accept returns of opened or unopened products at this time. In addition to this we are unable to offer refunds for orders that are returned or destroyed by foreign customs offices during shipment.
-
We recommend opening and using our products right away, using them within 12 months upon opening. It’s best to use products when they’re at their freshest for the most effective results. Retreat Facial Oil is best used within 6 months upon opening due to the delicate nature of the precious oils it contains. Our products expire far past this timeline, but we want you to have the best experience and results, so we recommend opening and using them when they are the freshest.
-
Cellre is proud to formulate and manufacture all our skincare products in our on-site studio/lab. They haven’t been sitting in a storage facility for months on end, months to even years old by the time they arrive to you. We start off with in-house herbal extractions which take 6 weeks for potent infusions. We also make our chaga hydrosol in house since it’s an innovative product not produced elsewhere at this time. Our products are meticulously formulated and produced in micro batches to ensure safety, potency, freshness and effectiveness. Since all this is done in-house, we have confidence in controlling all the factors of ingredient freshness and manufacturing. If there are any issues, we are easily able to uncover and remedy them.