Due to the very high cost of our ingredients and the labor-intensive and highly time-consuming small-batch, from-scratch production process, in addition to our commitment to fair earnings for our employees, we are unable to accept returns of opened or unopened products at this time. In addition to this we are unable to offer refunds for orders that are returned or destroyed by foreign customs offices during shipment.

Exchanges

We will replace any items if they are defective or damaged; for example, if a product seems to have gone bad before the freshness guarantee date printed on the batch sticker, or the container got damaged during shipping (excluding the outer boxes). Please contact us and describe your problem and we will address each case individually.